Selling “soft skills” is hard, not just because you have to convince people that these skills are 1) crucial to business success and 2) learnable, but also because of the automatically self-referential aspect of the job. In other words, you’ve gotta sell sales skills training, negotiate negotiation skills training, and present presentation skills training. One false [...]
Filed under: Business, Communication Skills, humor, Learning, Sales | Leave a Comment »
The art of negotiation is the art of communication and decision-making under the pressure of time, tactics and incomplete information. Here’s a negotiation tactic that guarantees you convey the worst possible information about yourself.
Filed under: Business, Communication Skills | 1 Comment »
In the world of talent management and coaching, the Skill-Will Matrix is one of those classic, quick little models that consultants and bosses love to bust out on a the back of an envelope, TPS report, or cocktail napkin. The Skill-Will Matrix looks like this: Like any good 2×2 matrix, it separates two qualitative aspects of a phenomenon in a [...]
Filed under: Business, Information Design, Learning, Talent | 2 Comments »
In no particular order: 1) Every person has their hour, but there are only so many hours, and there are so many people. 2) Some learning objectives include “unlearning” something else. (props @lrnchat) 3) Information design for the unmediated lone viewer/reader is just another form of instructional design. 4) Sometimes what gets buried are the good deeds… and [...]
Filed under: Information Design, Instructional Design, Learning, Life | 1 Comment »
