Nice take on Dale Carnegie’s How to Win Friends and Influence People, as it applies to social media: http://risk20.wordpress.com/2010/06/28/a-modern-take-on-carnegies-how-to-win-friends-and-influence-people/ In the absence of body language and facial expression, effective communication and relationship management in a text-only medium has its own nuances, BEYOND THE WELL-KNOWN RULE ABOUT NOT SHOUTING THROUGH ALL CAPS. For example, humor and [...]
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