Golden Rule, Platinum Rule, Diamond Rule


The Golden Rule states, “Do unto others as you would have them do unto you.”

IMG_0776 Smithsonian Gems & Minerals  (shhh.... this is actually an iron meteorite...)This can get us into trouble: if applied without careful reflection, the Golden Rule can lead us to behaving in a way that assumes that people want to be treated the way we would like to be treated.

It may also lead us to assume that treating them that way will lead to a helpful outcome.

Jim Cathcart, author of Relationship Selling, suggests something a bit better than the Golden Rule, for people who have to deal with people (i.e., all of you people):

The Platinum Rule states,  “Do unto others as they would like to be done unto.”

This makes it clearer the need to be externally-focused… cause it ain’t all about you.  As with the Golden Rule, however, there is still the issue of, “what if the way they want to be treated is a really bad idea?”

IMG_0746 Smithsonian Gems & MineralsWell, let’s kick it up a level, then:  I propose a “Diamond Rule,” which will make it even clearer and more explicit that what we’re asking of ourselves is empathy… while also allowing for situations where we’re looking to lead towards a more helpful outcome:

The Diamond Rule: “Imagine being them, before doing unto them.” 

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About danspira

My blog is at: http://danspira.com. My face in real life appears at a higher resolution, although I do feel pixelated sometimes.

Posted on January 18, 2013, in Communication Skills, Life, Management, Metaphors, Negotiation, photography, Positivity, Psychology, Sales and tagged , , , , , , , . Bookmark the permalink. Leave a comment.

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