Category Archives: Cartography

Maps and Guides

When you’re in a tough situation, it helps to have a map and a guide.

A map is a set of information — it provides a structured view of reality so that you can make sense of the sensory chaos, have a bird’s eye view of the landscape and x-ray vision into the underlying dynamics, have a sense of where things are headed, what the obstacles are likely to be, and how to overcome those obstacles.

Sydney-Birds-Eye-View-Oct

A guide, on the other hand, is a person — they walk with you on the ground, help you reflect on what you’re seeing, help you detach from the chaos and make less reactive choices. Guides are a conversational partner, someone who you can question and listen to. You can also check your own map against theirs — in fact, a really good guide usually has a few different maps you can borrow.

Sydney-the-Rocks

A pre-recorded guide is an annoying version of a map. I don’t recommend those for tough situations. Hop on, then hop off.

Sydney-Hop-On-Off-Bus

What’s an example of a map, a guide and a pre-recorded guide, in your life?

..and when you’re going about it in a self-guided manner, what combination of those three are you in fact using?

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The Higher Dimensions of Style

“Upward, yet not Northward.”

– Edwin A. Abbott, Flatland: A Romance of Many Dimensions

Piers and Pipes - Atlantic City Beach Dec 2012

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Question: What do Cee Lo Green, Audrey Hepburn, Vincent van Gogh and Oprah Winfrey all have in common?

Oprah Winfreyvincent-van-gogh-self-portrait-painting-vs-photoaudrey-hepburnCeeLoGreen-Feather-Chainmail-Suit

Answer: They’ve all got a very Expressive style.

To be more precise, each of them is (or was) a human being who cultivated a distinctive public persona which, viewed through the lens of 2×2 human matrix of human personality types, could be categorized as of the “Expressive” type.

(Yeah, that doesn’t sound nearly as cool as saying, “They’re all a bunch of Expressives.”)

Most four-styles-of-people frameworks have something akin to a “high energy” / “passionate” quadrant, and that’s where these celebrity personas could be said to occupy… even though they are (quite obviously) very different from each other.

Depending on which framework we’re using, these personas — caricatures, really — might be labelled “Expressive,” “Influence,” “Fire,” or any number of other derivative concepts from what the ancient Greek physician Hippocrates codified as the sanguine humour:

“The sanguine temperament is fundamentally impulsive and pleasure-seeking; sanguine people are sociable and charismatic. They tend to enjoy social gatherings, making new friends and tend to be boisterous. They are usually quite creative and often daydream. However, some alone time is crucial for those of this temperament. Sanguine can also mean sensitive, compassionate and romantic. Sanguine personalities generally struggle with following tasks all the way through, are chronically late, and tend to be forgetful and sometimes a little sarcastic. Often, when they pursue a new hobby, they lose interest as soon as it ceases to be engaging or fun. They are very much people persons. They are talkative and not shy. Sanguines generally have an almost shameless nature, certain that what they are doing is right. They have no lack of confidence. Sanguine people are warm-hearted, pleasant, lively and optimistic.”

(excerpted from the hive mind of Wikipedia)

So now, the real question is: How real is any of what’s been written so far in this blog post?

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This post continues from the previous, Learning and Unlearning the Elements of Style, where we looked at the power and pitfalls of using those “n types of people” models (where typically n=4) as part of any lesson on interpersonal effectiveness, e.g. presenting, selling, negotiating, teaching etc.

One of the ways to make sure that the learner (or the instructor) does not confuse or blind themselves to reality with a beautiful shiny model (aka, vision-correcting lens) is to show possibilities that extend beyond the modelbut don’t conflict (too much) with the model.

In this post, I’m going to take a lesson from multi-dimensional geometry to explore this… and in the process, address some of the issues that come up when teaching about “people styles” and when thinking about how we relate to people who are almost — but not exactly — “our type.” 

Starting Simple

The art of creating a useful framework on human personality is the art of finding the fewest number of most important variables.  Most model makers strive for two variables, which gives them an x and y-axis to plot with.  Once there, they can create a flat, easily understood space — a map —  consisting of a few (usually four) zones.

1 - matrix

Here’s a quick comparison of three popular frameworks, listing the two dimensions (x-axis, then y-axis) being used to construct their space:

  1a - matrix social styles1b - matrix DISC  1c - matrix conflict modes

Notice how all three of these models attempt to measure something called “assertiveness,” which I’ve placed along the horizontal, x-axis…  the left side of each model signifies greater assertiveness, the right side signifies less assertiveness.  Caveat: What the word “assertiveness” precisely means — and what types of situations are being described — is different in each model.

Each of these three popular model cross the attribute of “assertiveness”  against another attribute: “responsiveness,”  “openness” and “cooperativeness,” respectively.  The first two, “responsiveness” and “openness” are more closely related concepts than “cooperativeness.” When we overlay the models directly on top of each other we can see that it almost — but doesn’t quite — work:

1abc - matrix social styles DISC conflict modes

The lower left quadrant in this overlay: Driver / Dominance / Competing are a pretty good match.  That is to say, it’s a plausible generalization to say that the Driver social style (very assertive and controlled)  is highly correlated with the Dominance DISC profile (very assertive and guarded) as well as the Competing conflict mode (very assertive and uncooperative).

However, it starts of falls apart for the other quadrants… it becomes a contrived forcing together of models that were designed for different purposes.

(For more information about each model and the attributes associated with each of the quadrants– e.g. ‘Driver,’  ‘Amiable,’ etc. — go to the Internet… or take a course from  someone like me.)

“Ah,” you say, “but these aren’t really boxes…. it’s a really a continuum.”   Okay, maybe you didn’t say that…. but you’d be correct if you did.  Here’s what our 2×2 matrix really looks like:

2 - matrix gradient

..and in the spirit of gradients, perhaps we can now overlay the Social Styles and DISC models with a bit more nuance…

2ab - matrix gradient social styles DISC

..and that’s a bit better.  Of course, something still ain’t right… and we know that the Thomas-Kilmann Conflict Modes doesn’t fit inside this space… yes, on some level we can intuit that someone in the space of “Driver” and “Dominant” style is likely to prefer handling conflict in a “Competitive” mode,  but we’ve all met and worked with some highly Competitive Expressive, Amiable and Analytical social types.

Also, I’m feeling a bit…. unsteady… about where DISC’s “steadiness” is overlapping in this rendering.  I tried using the 2×2 matrix of Keirsey Temperments (Idealist, Artisan, Guardian, Rational) instead of DISC but it was even worse… when I tried to match Social Styles to Keirsey I ended up having to mix-and-match sub-types (Expressive = Idealist-Teacher and/or Artisan-Performer and/or Artisan-Promoter)… too complicated, too contrived.

Like the protagonist of Edwin Abbot’s novella, Flatland, when we try to reconcile a simple 2×2 matrix model with other variables (either observed or imagined) we find ourselves struggling to grasp a reality that has greater depth than what our two-dimensional world can offer us.

Taking the lesson from Flatland, we know that if we want to truly overlap these models — People Styles, DISC, Conflict Modes, whatever — we’ll need to add another dimension orthogonally… upwards, not northwards… to the plane:

3 - matrix 3d overlay

Once we have that, we can take all kinds of 2×2 matrices and overlay them, tilt them, bend and twist them, until we find a fit that works a bit better:

3abc - matrix 3d overlay social styles DISC conflict modes

Now we can go back to our four Expressive celebrity personas and let them float around in this space…

3d - matrix 3d overlay famous expressive people

..as we can see, although they might be said fit into a single space from one perspective, they also occupy different spaces, when viewed from a different dimension.  This is starting to look like a more accurate representation of reality.

Also, you realize (I hope) that I don’t know exactly where Cee Lo, Oprah, et al would actually sit in this theoretical “space”  …this is just an illustration of a concept.  If you tell me that the Cee Lo bubble should sit below the plane and the Hepburn bubble should move upwards and laterally, I won’t argue with you.

Okay, I might anyway.

However, what I do know is that even this tricked-out 3-dimensional space with its fancy planes and celebrity persona bubbles has insufficient dimensions to actually capture the handful of important differences between real people.

Which brings us to the end part of the Flatland story (for those geeks who’ve read it), where the wise Sphere is unable to conceive of a 4th dimension or higher… and unwilling to admit that, being limited to three dimensions, it must be resigned to observe mere projections or instances of the 4th dimension.

1d-2d-3d-4d-but-remember-this-is-rendered-in-2-dimensions

Each dimension can only see the shadow of the next highest dimension, projected into its own space.

The zero dimension is a point — when it sees a line (1d), it just sees a points appearing and disappearing.

The first dimension is a line — when it sees a square (2d), it just sees lines growing and shrinking to and from nothingness.

The second dimension is a square — when it sees a cube (3d), it just sees irregular shapes growing, shrinking and rotating in and out of existence.

The third dimension is a cube — when it sees a tesseract (4d), it just sees a weird, shimmering solid that keeps transforming and turning itself inside out.

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Seafoam Vista - Atlantic City Beach Dec 2012

How Many Dimensions?  Taking it to the BFF Level

In the current psychological literature there is a strong consensus around what makes for a BFF… the Big Five Factor Model (aka “OCEAN” or “CANOE” for the acronym-lovers), which describes human personality as boiling down to five broad factors:

  1. Openness – (inventive/curious vs. consistent/cautious).
    • Degree of intellectual curiosity, creativity and a preference for novelty and variety
  2. Conscientiousness – (efficient/organized vs. easy-going/careless)
    • Degree of self-discipline and planned rather than spontaneous behavior
  3. Extraversion – (outgoing/energetic vs. solitary/reserved)
    • Degree of energy, talkativeness, assertiveness, sociability and tendency to seek stimulation in the company of others
  4. Agreeableness – (friendly/compassionate vs. cold/unkind)
    • Degree of being compassionate and cooperative rather than suspicious and antagonistic towards others
  5. Neuroticism – (sensitive/nervous vs. secure/confident)
    • Tendency to experience unpleasant emotions such as anger, anxiety or vulnerability
    • Interestingly, of the Big Five Factors, this is the only one that psychologists have defined by its negative attributes… there’s an interesting topic to explore all by itself…
    • Perhaps we could preserve the OCEAN/CANOE acronyms and rename this factor “Nerve” — signifying the degree of emotional stability, resilience and ability to overcome negative emotions

If we adopt the BFF point of view — and it seems to have a lot of (non-scientific, Nareg) research and support — it means we would need a five dimensional space to view it.

“Five dimensions??” you say, “That’s just crazy talk!!” 

No, it’s not crazy. It’s just very advanced geometry.

This is what a 5-dimensional cube (“5d hypercube”) looks like, as it passes through 3-dimensional space:

Yes, trying to make sense of a 5-d hypercube is about as easy as trying to make sense of a person: even if you’re able to break it down to a few simple variables, the object / person appears as an ever-changing, shifting apparition.   We are indeed stuck as Flatlanders, and must be resigned to view snippets of higher dimensions as they “pass” through ours.

(Side note: Further complicating matters is the notion that each of us has our own unique space where the view of others is being projected. Those of us who sell and teach these people-style models are competing for the screen rights to play our particular version of shadow puppet theatre on the back wall of Plato’s proverbial cave…. not to mix metaphors or anything…)

In other words,  all models of human personality type  (or “people styles” frameworks) are flattened projections of models that exist in many higher dimensions… in all likelihood, infinite dimensions.  If you take every
“there are two kinds of people in the world” statement and render each dichotomy as its own orthogonal geometric axis, you’d still have only a rough outline.

Yet that’s exactly what we do when we say things like, “that person is my type.”

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How to Make the Model Simple Again… and How to Make People Neurotic

Five factors are too many for soft skills training purposes.

If you want to learn how to connect better with others, you need maps that are relatively flat.

I’ve experimented with a 3-dimensional framework of trustworthiness based on theories of social engagement,  and I’ve read some neat stuff by Dr. Robert Cloninger that uses three-dimensional maps of human temperament and character, but for the time being, I’m sticking with the 2-d models.

For one thing, they’re easier to teach and use — not all learners have the spatial visualization needed to navigate a 3-dimensional framework.    Also, precisely because these models exist in such a limited, lower (“Flatland”) dimension, I’m better able to suggest ways that the model might get combined,  contrasted or extended with other models, how other variables or real world observations play into it. By not using all of my available dimensions, I’m in a better position to “step outside” the model with the learner, without having to throw it away.

As for the value of the BFF — those five factors that psychologists have elevated as most parsimonious — I really do think it can be simplified further, for operational purposes.  This is why the most useful frameworks use hacks like “assertiveness,” a nominally subordinate factor of the Big Five which, nonetheless, links pretty strongly to a broad range of personality factors.

Looking at the Big Five, I can see some pretty strong links between some of the factors, such as between Conscientiousness and Neuroticism.    True, these are completely different concepts and attributes… yet, if you’re going to be very conscientious, it helps to be a bit neurotic about it, too.

This works on the level of stable personality — neurotics might excel at vocations or tasks that require high levels self-discipline  — as well on the level of social situation — a particularly detailed and constraining  job or project can make you even more neurotic than you already were… and of course, you can make a person (yourself or others) neurotic by teasing and testing that person’s self-control until they break down into a whimpering puddle of mush.

It’s all very complex and interdependent, innit?

In the final analysis, the framework-maps only get us so far.  We still have to navigate the world with our bodies….  put down the map, enjoy the bumps in the road, the scent of the roses, the feeling of the sand against our bare feet.

Then, as the bubbles of other people’s personas suddenly appear before us — like quantum sea-foam from the depths of a vast, multi-dimensional OCEAN with seemingly endless possibilities —  we can more fully appreciate them.

Seafoam Closeup - Atlantic City Beach Dec 2012

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Leap Day: Coming Down From the Summit

A person spends many months working on a challenging endeavor, persevering through numerous obstacles, building relationships with other members of their team along the way and making all kinds of discoveries. The experience of the journey is what makes the destination so enjoyable… although that destination is pretty sweet all by itself.

Okay, now what?

Since last September I’ve had the privilege of working with an extremely talented group of people on a learning project which involved a series of webinars and virtual team projects, leading up to a live two-day event, aka, the Summit. Some of the learning goals of this program included skills and attitudes around interpersonal communication, collaboration and creativity… and while we’re being alliterative, let’s also mention the goal of building a community of practice for a team of geographically dispersed professionals. Everyone involved in the project — the project planners, designers, facilitators and participants — were building the content of the program along the way up to the Summit, and at the Summit, most people were meeting each other in person for the first time.

The project was a huge success on every level – tremendous participant engagement, team building, networking, as well as real learning, behavioral change and business impact. Although we did not design the project with an analytical way to measure return on investment, the intellectual capital alone — the tangible things that people created which could be re-purposed by others on the team — was a strong and positive indicator… and that’s just to start with.  This was a program where the metaphor of a “learning journey” really came to life… and we had some fun with that metaphor, using the visual theme of a climb up a mountain.

The question for participants at the very end of the live event was this:  If we’ve reached the peak of the Summit, what now… is it all downhill from here??

As an instructional designer and training facilitator of this program, the above question carries personal twist as well:   Once the project is done – and there is great relief and satisfaction of having it done – is that it?    (ooh yeah, that’s it… it’s business time…)

You Can’t Go Home Again

“If you wake up in a different time, in a different place, could you wake up as a different person?”  

– Tyler Durden, Fight Club

Once we’ve been at the peak of a mountain with a team, our view on things is permanently changed.  We can no longer see things the same way… even little things, like what we see in our minds when we hear the voice of our teammates over the phone… or when we get an email or text message from them.

Our view of the big things can also change, enhancing how we see our jobs, our careers, even our personal life goals. Having had the benefit of a broader perspective, we can take that perspective back down with us and have a better roadmap of what it is we want and need to do, what kinds of priorities we should take so that we’re stepping forward in the right direction – perhaps towards other, even higher, peaks.

We may also have better internal maps – more refined mental models that we use to understand and calibrate our responses to external stimuli.

No, this project from me is not just “done and dusted.”  There’s plenty here to carry forward.

As I woke up in my airplane seat in another city, in a different timezone — apparently I just conked out at takeoff, sleeping dreamlessly for the entire flight wearing my suit from the Summit — I went home with things to do and new peaks to strive for.

Getting To/Away From A/B

“A few turnings later and I was thoroughly lost. There is a school of thought which says that you should consult a map on these occasions, but to such people I merely say, ‘Ha! What if you have no map to consult? What if you have a map but it’s of the Dordogne?’ My own strategy is to find a car, or the nearest equivalent, which looks as if it knows where it is going and follow it. I rarely end up where I was intending to go, but often I end up somewhere that I needed to be.”

– Dirk Gently in The Long Dark Teatime Of The Soul, by Douglas Adams

For any (metaphorical) journey, where point A is the starting point; and where point B is the intended destination:

Assuming there is less than 100% certainty that the journey will go as intended, there is some variability on the location of point B and the shape of the route between A and B.

Most people agree that there is rarely 100% certainty, especially for journeys of great significance, such as large projects, designs, careers, human relationships, life. There is, however, a good amount of dispute regarding everything else in this “Getting from Point A to Point B” model, such as:

– How much variability should be allowed for the location of point B?
– What are the priorities and criteria that may cause us to alter point B’s location?
– How much variability should be allowed for the shape and length of the route?
– What are the priorities and criteria that may cause us to change direction?
– Is it about having a point B, or is it really just about the journey?
– Is there even such a thing as point A, or are we perpetually en route?

Too many questions. Just get moving, because the landscape is shifting.

Two challenging scenarios:

The person who is stuck at point B: Perhaps they made a bee-line from A to B. Perhaps they moved quickly and with singular purpose. Now they don’t know where to go next. The longer they stay in point B, the harder it becomes for them to muster the courage to get up and start a new journey.

The person who is stuck at point A: Perhaps they lack the confidence to deal with the incredible uncertainty that the journey represents. Perhaps they have exacting criteria on the shape of the route and nature of the destination. As with the previous scenario, the longer they stay in place, the more difficult becomes to muster the courage to move forward.

If you’re in either of those scenarios, the key is to take that first, imperfect, step forward — or even backward. The direction is less important than the simple goal of moving away from the place where you’re stuck. You’ve been there too long. Take a step outside, please. Step away from the vehicle, sir. Call it the first step or call it a detour, it doesn’t matter. Because once you’re standing in a different place, you will have a new perspective. You may need that, to move on.

quotes du jour

” (…)  In that Empire, the Art of Cartography attained such Perfection that the map of a single Province occupied the entirety of a City, and the map of the Empire, the entirety of a Province. In time, those Unconscionable Maps no longer satisfied, and the Cartographers Guilds struck a Map of the Empire whose size was that of the Empire, and which coincided point for point with it.  (…) ” 
– Jorge Luis Borges, “On Exactitude in Science,” translated by Andrew Hurley, copyright Penguin 1999

” If I knew the answer to two plus two, I’d say four.” 
– Phil Loomis

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